Returns & Exchanges
At Koren Jerusalem, we want you to be completely satisfied with your purchase. If your fashion items are not the perfect fit, you can return or exchange them within 14 days of receipt, provided they are in their original condition.
Contact Customer Support
Email our support team or reach out via WhatsApp with your order number and the reason for the return or exchange.
Prepare the Package
Place the unworn items with all original tags attached back into their original packaging to ensure they are protected during transit.
Ship the Items
Send the package back to our Jerusalem studio using a tracked shipping service or drop it off at our designated collection point.
Quality Check & Refund
Once our team inspects the items, we will process your refund to the original payment method or issue a store credit within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing